Your Privacy Is Our Responsibility

999d (hereinafter referred to as "we", "our", or "the platform") provides a reliable online entertainment service for users in Bangladesh. We firmly believe that protecting the privacy of your personal information is our ethical and legal responsibility.

This privacy policy will inform you — what information 999d collects, how that information is used, with whom it may be shared, and how you can maintain control over your information. By using our services, it is understood that you have agreed to the terms of this policy.

This policy applies to all services and products of the 999d platform operating under Bangladesh Standard Time (BST, UTC+6) — including our website, mobile interface, and customer support channels.

Various types of information are collected during registration and use of 999d services. This information is divided into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Payment information — required details for bKash, Nagad, Rocket, or bank accounts
• A copy of your national identity card or equivalent document for identity verification (where applicable)
• Messages and information you send when contacting customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Date, time, and duration of visits to the website
• Information obtained from cookies and similar tracking technologies
• Game history and transaction logs (for security and fraud prevention)

999d uses collected information for the following purposes:

• Account Management: Creating, verifying, and managing your account.
• Financial Transactions: Processing deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfers.
• Security Assurance: Preventing fraudulent activity, money laundering, and unauthorized access.
• Customer Support: Responding to your questions and complaints — via live chat and email.
• Service Improvement: Enhancing the platform's functionality, security, and user experience.
• Legal Obligations: Retaining records necessary to comply with applicable laws and regulations.
• Responsible Gaming Promotion: Monitoring user account activity and taking protective measures where necessary.

We never sell your information to third parties for commercial purposes.

999d shares user information with third parties only in strictly limited circumstances:

4.1 Service Provider Partners

Technology service providers, payment processors (bKash, Nagad, Rocket, banks), and gaming software suppliers contracted with us may access limited information — solely to perform their specific service. They are obligated to follow our privacy standards.

4.2 Legal Obligations

If disclosure of information is required under a court order, government directive, or applicable law, 999d is obliged to comply. In such cases, we will endeavor to notify you to the extent permitted by law.

4.3 Fraud Prevention

Information may be shared with relevant authorities to assist in the investigation of fraud, money laundering, or other illegal activities.

The 999d website uses cookies and similar technologies. Cookies are small data files stored in your browser that help us improve the quality of our services.

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Store preferences such as language and currency to improve usability.
• Analytics Cookies: Collect statistics to understand which parts of the site are used most.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect some functionality of the site.

999d applies strict security measures at both the technical and organizational levels to protect your personal information:

• SSL Encryption: All data transmissions are secured by industry-standard SSL/TLS encryption.
• Access Control: Only authorized personnel can access your information through strict access controls.
• Regular Security Reviews: System security is regularly tested and upgraded.
• Data Retention Limits: Information is not retained beyond the necessary period.
• Password Protection: Passwords are always stored in encrypted form, never in plain readable form.

However, no organization can guarantee 100% security on the internet. We take every precaution and commit to taking prompt action in the event of any security breach.

999d retains your information only for as long as it is necessary or legally required:

• Personal and account information is retained for as long as the account remains active.
• Financial transaction records are retained for the period specified under applicable legal obligations.
• Even after account closure, some information may be retained for a limited period for audit and fraud prevention purposes.
• Customer support messages are kept for a reasonable period for review and quality improvement.

After the specified period, information is securely deleted or anonymized.

As a user of the 999d platform, you have the following rights regarding your personal information:

8.1 Right to Access

You can find out what information we hold about you. Upon request, we will provide you with a copy of your information.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can contact us to request a correction.

8.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You may object to the use of your information for marketing communications or non-essential purposes. Upon receiving such a request, we will comply where applicable.

To exercise any of the above rights, please contact our support team.

999d services are intended only for those aged 21 and above. We do not knowingly collect or process information from any minor. If we have reason to believe that a minor has registered, that account will be suspended immediately and the associated information will be deleted.

If you become aware that a minor has registered on our platform, please notify us immediately.

We may update this privacy policy from time to time due to changes in services, technological developments, or legal requirements. For any significant changes, we will:

• publish a notice on the website,
• notify you at your registered email address (where applicable),
• clearly state the "Last Updated" date at the top of the policy.

Continued use of the service after any changes will be understood as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

The 999d platform may occasionally contain content from third-party gaming software providers. These external services have their own privacy policies over which 999d has no control. We are not responsible for the data management practices of those third parties.

We always strive to work with trustworthy technology partners and obtain from them a commitment to protecting user privacy.